SaaS Metrics

Epic Guide To SaaS Metrics for Customer Success and Product Management

With the advent of a 360-degree customer-centric business strategy, every single unit which is responsible for a touchpoint along the customer journey, can actively or passively affect distant metrics which belong to the domain of another business unit.

Gone are the times when finance was responsible for tracking and improving financial metrics while marketing and sales were just concerned on their own KPIs.


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