Should Customer Success Managers Carry a Quota?

Absolutely. As J.B. Wood, the CEO of TSIA says, “Customer Success is a service motion with a sales result”. As a result, all Customer Success Managers carry at the very least a renewal quota. In fact, most CSMs should also carry an upsell and a cross-sell quota.

Sourced through Scoop.it from: salesbenchmarkindex.com

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